Mobile app
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If you have used the mobile application in the past, please sign in with your username first, not your email address. You’ll have the opportunity to change this to your email address once you sign in.

If you can’t remember your username, simply create a new account. You’ll be able to use your email address to sign in from then on.

If you’re still having trouble, email us at

Using the mobile app

Yes, the mobile app is absolutely free to download and use

Prescriptions and reminders

Yes, our mobile app lets you manage prescriptions for your family and loved ones.
To add a family member, simply go to the "Family care" option on the home page or in the dropdown menu.


Yes, you can choose to have prescription names shown in your reminders instead of prescription numbers. To do so:

  1. Sign in to the mobile app or web pharmacy and go to 'Reminders'.
  2. Go to the 'Reminder and Notification Settings' section.
  3. Turn on the 'Show full prescription names in notifications' setting.

Text only customers: You can simply reply with 'P' to any of our text messages from your registered mobile number to receive a link to manage your preferences.

Mobile app features

The pharmacy mobile app goes beyond the text experience and provides you with more functionality and control. With the mobile app, you can order refills from a list, refill by scan, view Rx history, transfer scripts, , manage reminders and much more.

Refill from Prescription List

My Prescriptions displays the list of all your medications along with prescription number, dosage, quantity, fills left and expiration. You can refill directly from their prescription list.

Refill by Typing Prescription Number

You can refill their prescriptions without logging into the app by typing in your prescription information.

Transfer Prescriptions from other Pharmacies

You can easily transfer prescriptions from other pharmacies outside BI-LO to a BI-LO pharmacy.

Find a Pharmacy

Pharmacy Locator allows you to easily find a pharmacy. The feature includes: get directions, pharmacy hours, contact information (with click-to-call functionality), and service offerings (clinics, flu shot, and more).

Manage Doctor Information

My Doctors allows you to organize your doctor/patient relationship. You can see your Healthcare provider's contact information and call or fax the doctor directly.

Manage Account Information

Within My Account, you can easily set up reminders (via text, push or email) manage your notification preferences, and more.

Download the mobile app from the Apple store or Google Play.